"Just gigging," was the reply when Samantha*, a Gig Peer Expert, was asked about how she was navigating the new world of work. The freedom, flexibility, and meaningful engagements give her and many other product specialists a sense of independence or "liberated connections" regarding place,...
At our recent CX Gig Workforce Briefing at Microsoft HQ in Redmond, WA, we learned one thing for sure: There are as many possible applications of the gig workforce for customer experience as there are corporate use cases - and the number of brands sourcing gig workers for customer service and...
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